WNS hiring Assistant Manager, Manager for 2015

                       

Job details:

WNS has announced recruitment for the post of Assistant Manager in Mumbai. WNS is a global business process management company. This is a good chance for job seekers who are willing for a job in the private sector.

Name of company:

WNS Global

Name of post:

Assistant Manager, Manager

No of post:

12

Pay scale:

The pay scale for the above position is not specified by the recruiter.

Job location:

Mumbai

Functional Area:

ITES, BPO, KPO, LPO, Customer Service, Operations

Qualification:

Interested candidates should hold a degree of graduation from any recognized university.

Experience:

Candidates should have 2 to 7 years of work experience in the relevant field.

Last date:

The last date for online application is not specified by the recruiter.

Key skills:

• The candidates must have excellent spoken and verbal communication skills.
• Should be a team player
• Analytical skills and time management.
• Must have ability to lead a team.
• Mentor figure to the agents.
• Ability to deliver through people.
• Schedule adherence potential.
• Coaching and mentoring.
• The candidate must be a strong leader.
• Customer centricity.
• The candidates should have interpersonal skills.

Job responsibilities:

• Proactively managing performance and enhancing performance of the team based on the SLAs.
• Managing Attendance, Rosters and leave management.
• Responsible for maintaining and achieving team SLA targets.
• Coordinate and facilitate all team requirements.
• Works closely with Team Managers to drive team processes, production requirements to meet/exceed customer requirements (SLAs).
• Time to time escalation of people issues of Team Supervisors / TM of issues/complaints.
• Identification of soft skills training needs and responsible for Process Training of employees.
• To motivate and build the skills of the team members.
• Monitoring performance and guiding the team

Procedure to apply:

Eligible candidates can apply online through the link given below.
For further details click here
Official website. www.wnscareers.com

WNS is a business process management company, which was established in the year 1996 and known as World Network Services. The headquarter of WNS is located in Mumbai. The WNS began in the year 1996 and consist 37 delivery centers worldwide and services over 200 Fortune 500 companies.

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